Thank you for shopping at herelief.com! We are committed to providing products that bring comfort and relief to women during their menstrual cycles. However, if you are not entirely satisfied with your purchase, we're here to help.

Refund Eligibility

We accept returns and offer refunds within 30 days of the original purchase date. To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Refundable Items

Please note that certain items are not eligible for refunds, including:

• Customized or personalized orders
• Clearance items
• Gift cards

How to Initiate a Refund

To initiate a return and request a refund, please contact our customer service team at hello@herelief.com or 371+2242156. Our team will guide you through the return process and provide you with a return authorization number (RA#).

Return Shipping

Customers are responsible for the cost of return shipping unless the item received is defective or damaged upon arrival. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

Refund Processing

Once your return is received and inspected, we will issue a refund to the original method of payment within 5-7 business days. Please note that it may take some time for the refund to appear on your bank or credit card statement.